Profile of the site administrator:

Call or us:

Profile of Soft Ray site manager:

Name and family name: Seyyed Shoja Jahormi

Soft Ray started work: November 2014

Address: Tehran-Ray, Markazi, Modares town, Golha alley, Fermandari street, No. 10, ground floor, unit 4- Postal code: 1843715576

Call hours are 9 am to 8 pm

Email: info[at]softrey[dot]org

Phone: 02155956052

Mobile: 09121406571 = 09128247970

Messenger

Soft Ray: 9999175933

Frequently asked questions of buyers:

Account

1- Is it possible to edit my user profile and email?

Answer: You can edit your user profile. For this, you need to enter your user account by entering your username and password, then by clicking on your name and selecting the "Edit My Profile" option, you will be transferred to a page where you can "Edit Information".

2- Can I access the information of my previous purchases?

Answer: To access information about previous purchases, you must log in with your account, then click on your name at the top of the page and select "My Orders" to view your purchase history.

Order registration and tracking

1- I would like to buy from Softray, but I still don't fully trust online shopping, how can I be sure that the product will reach me after purchase?

Answer: In addition to the history, experience and rich content of Softray's website, having the electronic trust symbol gives legitimacy and credibility to this business. The electronic trust symbol is granted by the e-commerce development center of the Ministry of Industry, Mines and Trade after reviewing the online store and conforming its operation to the rules, and the online business with the symbol is constantly under review by this organization. For more certainty, you can verify that it is not fake by clicking on the icon on the main page of the SoftRay website. Also, Soft Ray has created a brilliant record of its activity with the history of years of activity and successful delivery of orders to more than thousands of customers and providing the services expected by customers. So feel free to place your order and use the unique services of Soft Ray.

2- Do I have to be a member of the site to buy from Soft Ray?

Answer: Yes, although you can add a product to the shopping cart without logging in to the site, but to complete the next steps of purchasing and placing an order, you must log in to the site with your user account or complete your membership during the purchase. do.

By becoming a member of Soft Ray, you can:

- Shop faster and easier.

- Easily manage your purchase history and activities.

- Share your reviews, reviews and opinions with others.

3- Can I register my order at all hours of the day and night?

Answer: You can place your order 24 hours a day and 7 days a week.

4- Can I buy from Soft Ray for someone else and have the order delivered to that person?

Answer: Yes, after selecting the desired products and adding them to the shopping cart, the order registration will be completed in 4 steps: 1) entering Softray, 2) sending the order information, 3) reviewing the order and 4) payment information. In the order sending information stage and the "Address Selection" section, you can enter the address and details of the recipient of the order by selecting the "Register Address" option.

5- How can I be informed about the status of the order I registered?

Answer: Softray informs you of the status of the order step by step by sending an SMS. Also, to know the status of the order, you can log in to your account and click on the "My Orders" option to find out about its status. Note that 9999175933 is the only number through which Softray sends SMS to its users and customers. Therefore, sending any text message under the title of Soft Ray, with any other number, is a violation and abuse of the name of Soft Ray, and if you receive such a text message, please inform us in order to pursue it legally.

6- Can I order products that are not available?

Answer: No, at the moment, only products can be ordered that have been specified on the Soft Ray website. And it is possible to add them to the shopping cart.

7- Can I cancel or change my order?

Answer: You can delete or modify the order from your shopping cart before final confirmation of the order and clicking on the shopping completion icon. After the final confirmation of the order and completion of the purchase and in the payment phase, you are not able to delete or change the order. From this point forward, contact SoftRay to cancel or change it.

8- After placing the order, should I contact Softray to ensure its processing?

Answer: No, after completing the purchase process and placing the order, your order will be processed automatically through SMS or email service, and if necessary, the relevant seller will contact you.

9- Can I place my order by phone?

Answer: No, in order to speed up the process of processing and sending the order and also to reduce the possibility of errors in order registration, respected customers should register their order online.

Goods offered in Soft Ray

1- I need advice to choose and buy goods on the site, is there a way to help me make a decision?

Answer: Soft Ray makes every effort to ensure that the information required to purchase any item on the site is sufficient and clear. You have different ways to get additional and specialized information about products in Softray. You can use the tools created for this purpose, such as reading the product description and the table of technical information of the goods. Also, Softray displays reviews and opinions of users with an unbiased view on the site, which reading can help you in choosing products.